Shipping & Delivery Policy

Where we ship, delivery times, shipping charges and how to track your order.

We deliver VKC Gold Ikshu jaggery products across India. This policy explains where we ship, how long delivery takes, what it costs and what to do if something goes wrong.

1. Shipping coverage

  • We ship to all states and union territories of India.
  • Remote areas may take longer, and a few PIN codes may not be serviceable. Enter your PIN code at checkout to confirm.
  • International shipping is not available yet; it is coming soon for select countries.

2. Shipping partners

We ship through trusted courier partners such as Delhivery, DTDC, Blue Dart and India Post, and a local courier for the Mandya and Mysuru region.

3. Processing time

  • Order processing: 24–48 hours, Monday to Saturday.
  • Quality check: every order is inspected before dispatch.
  • Packaging: secure, food-grade, tamper-evident packaging.
  • Custom orders: 3–5 business days.

4. Delivery time

  • Mandya and nearby districts: same-day or next-day delivery where available, otherwise 1–2 business days.
  • Within Karnataka: 2–4 business days.
  • Metro cities such as Bengaluru, Mumbai, Delhi, Chennai, Kolkata and Hyderabad: 3–5 business days.
  • Tier 1 and Tier 2 cities: 5–7 business days.
  • Tier 3 cities and rural areas: 7–10 business days.

Note: delivery times are estimates and may be longer during festivals, bad weather or other events beyond our control.

5. Shipping charges

  • Free shipping on orders of ₹499 or more, on all products.
  • Orders below ₹499: ₹49 per order.
  • Cash on Delivery: ₹30 extra per order, shown at checkout before you place the order.
  • The exact charge is always shown at checkout before you pay.

6. Order tracking

  • Tracking details are sent by SMS, and by email if you gave one, within 24 hours of dispatch.
  • Track your order under My Orders, or with your order number on Track Order.
  • Live tracking is also available on the courier partner's website or app.
  • For help with tracking, call +91 6363397571.

7. At the time of delivery

  1. Check that the package is sealed and undamaged.
  2. Check the items against the invoice.
  3. Sign the delivery receipt if the courier asks.
  4. Keep the invoice for returns.

If the package is damaged: do not accept it if the outer packaging is badly damaged. Take photos or a video and contact us straight away on +91 6363397571. We will reship at no extra cost.

8. Failed delivery attempts

A delivery can fail if the recipient is unavailable, the address is incorrect, the delivery is refused or the area cannot be reached.

  • The courier will try 2–3 times. You can contact the courier directly to reschedule.
  • After the final attempt, the order comes back to us. If you paid online, we refund it after a quality check.
  • Reshipping needs a new order and its shipping charge.

9. Address changes

  • Before dispatch: contact us immediately and we will update the address.
  • After dispatch: contact the courier partner directly, using the tracking details we sent you.
  • An incorrect address may cause the delivery to fail.

10. Delivery issues

If you do not receive your order:

  1. Check the tracking status.
  2. Contact the courier partner.
  3. Email us at vkc4569@gmail.com.
  4. We will investigate and resolve it within 48 hours.

Lost or stolen packages: file a complaint with the courier partner and contact us with the tracking number. We will investigate and, once the loss is confirmed, refund or replace the order.

11. Product packaging

  • Food-grade materials for every product.
  • Tamper-evident seals on all products.
  • Protective packaging: bubble wrap and corrugated boxes for fragile items.
  • Eco-friendly: recyclable materials wherever possible.

12. Bulk orders

  • Orders above 50 kg are bulk orders.
  • They need 3–5 days to prepare, and freight is arranged based on the location.
  • For bulk orders, call +91 6363397571.

13. Force majeure

We are not liable for delays caused by events beyond our control, including natural disasters such as floods and earthquakes, political unrest, strikes, lockdowns, pandemics or public health emergencies, government restrictions, and acts of terrorism or war.

Contact us

Last updated: 5 October 2026

My Cart

Your cart is empty

Discover our natural jaggery range