Return & Refund Policy

Returns, refunds, replacements and cancellations for VKC Gold Ikshu orders.

We want you to be completely satisfied with your purchase. If something is not right, we are here to help.

1. Return eligibility

7-day return policy. Returns are accepted within 7 days of delivery. The product must be unused, unopened and in its original packaging, with the tamper-evident seal intact.

Eligible for return:

  • Damaged or defective products.
  • Wrong product delivered.
  • Expired or near-expiry products, within 30 days of the expiry date.
  • Quality issues such as mould, contamination, or an unusual smell or taste.

Not eligible for return:

  • Opened or used products, for food-safety reasons.
  • Products without their original packaging.
  • Returns requested after 7 days.
  • Products damaged by misuse.

2. Return process

  1. Start a return: email vkc4569@gmail.com or call +91 6363397571. Signed-in customers can also request a return from My Orders.
  2. Give the details: order number, product name and the reason for the return.
  3. Share evidence: photos or a video of the damaged or defective product.
  4. Approval: we review and approve within 24 hours.
  5. Pickup: we arrange a free pickup, or send you a return shipping label.
  6. Quality check: the returned product is inspected at our facility.
  7. Refund or replacement: processed within 5–7 business days.

Your return request should include the order number (from the SMS or email), a copy of the invoice, clear photos showing the issue and the reason for the return.

3. Refunds

Refund method:

  • Online payments: credited back to the original payment method (card, UPI or wallet).
  • Cash on Delivery orders: refunded by bank transfer; we will ask for your bank details.

Refund timeline: the quality check takes 2–3 business days after we receive the product, and the refund is started within 24 hours of approval. It then reaches you in:

  • UPI and wallets: 2–3 business days.
  • Credit and debit cards: 5–7 business days.
  • Bank transfer: 3–5 business days.

Refund amount: the full product amount is refunded. Shipping charges are refunded when the problem is our fault. The ₹30 Cash on Delivery charge is not refundable, unless the product was defective.

4. Replacements

We offer a replacement for products damaged in shipping, manufacturing defects, wrong products sent and quality issues confirmed by our team. We pick up the defective product free of charge and ship the new one within 2–3 business days, at no extra cost.

5. Exchanges

We do not offer exchanges at the moment. You can return the product and place a new order; a different product or variant needs a separate order.

6. Cancellations

  • Before dispatch, within 24 hours of ordering: full refund, including shipping charges. Cancel from My Orders, by email or by phone, and you will get a confirmation straight away.
  • After dispatch: refuse the delivery when the courier arrives and give "order cancellation" as the reason. You get a full refund once the product is back with us.
  • Cannot be cancelled: orders already delivered, and custom or bulk orders already in production.

7. Damaged or defective products

If the product arrives damaged:

  1. Do not accept the delivery if the outer packaging is badly damaged.
  2. If you have accepted it, open it straight away in front of the delivery person.
  3. Take photos or a video as evidence.
  4. Contact us within 24 hours.
  5. We will arrange an immediate replacement, with no return needed.

If you find a defect later: contact us within 7 days, describe the issue and share photos or a video. We will arrange a pickup and a replacement.

8. Wrong product delivered

Contact us immediately on +91 6363397571 and keep the product unopened. We will pick it up and send the correct product, at no charge to you.

9. Quality guarantee

  • 100% natural, chemical-free products.
  • Made under FSSAI licence No. 11226322000183.
  • The best-before date is clearly marked on every pack.
  • Every product is delivered with at least 30% of its shelf life remaining, or at least 45 days before its expiry date, as FSSAI requires for food sold online.

If a quality issue is found, we guarantee a refund or replacement and investigate to stop it happening again.

10. Non-returnable items

For food-safety reasons we cannot accept products with a broken tamper-evident seal, products past their best-before date when the return is requested, or products stored improperly by the customer, such as mould caused by moisture.

11. Return shipping

  • Free return, our responsibility: product defects or damage, wrong products sent and quality issues.
  • Customer's responsibility: a change of mind (returns of food products are not encouraged) or an incorrect order placed by the customer.

12. Bulk order returns

Bulk orders, above 50 kg, have their own return terms and need an inspection before any refund or replacement. Call +91 6363397571 for bulk returns.

13. Grievance redressal

If you are not satisfied with how your return was handled, write to our Grievance Officer:

  • Name: Naveenchandra B R
  • Email: vkc4569@gmail.com
  • Phone: +91 6363397571
  • Address: Ballenahalli Village, Mandya District, Karnataka - 571807, India

We acknowledge every complaint within 48 hours and aim to resolve it within 7 working days. If you are not satisfied, you may approach the National Consumer Helpline (1915) or the consumer commission; food-safety concerns may also be raised with FSSAI.

14. Legal compliance

This policy follows the Consumer Protection Act, 2019, the Food Safety and Standards Act, 2006 and the Legal Metrology Act, 2009.

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Last updated: 5 October 2026

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